ISO/IEC 20000-1:2021 in Croatia
Standards are periodically revised and updated by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Its possible that a new version of ISO/IEC 20000-1 has been released since then.
If you are interested in obtaining ISO/IEC 20000-1:2021 certification in Croatia, you can follow these general steps:
Contact Accredited Certification Bodies:
Identify and contact certification bodies accredited by the relevant accreditation bodies in Croatia. For IT service management systems, certification bodies may be accredited by bodies such as the National Accreditation Board for Certification Bodies (NABCB).
Understand the Requirements:
Obtain a copy of ISO/IEC 20000-1:2021 and thoroughly understand the requirements of the standard. ISO/IEC 20000-1 is focused on IT service management and provides requirements for the design, transition, delivery, and improvement of services.
Conduct a Gap Analysis:
Assess your current IT service management system against the requirements of ISO/IEC 20000-1:2021. Identify any gaps and areas that need improvement.
Implement Changes:
Make necessary changes to your IT service management system based on the findings of the gap analysis. Ensure that your system meets the requirements of the updated standard.
Documentation:
Prepare and update documentation as required by the standard. This may include policies, procedures, and records related to IT service management.
Training and Awareness:
Train your personnel to understand the changes in the standard and how it impacts their roles. Create awareness about the importance of compliance with ISO/IEC 20000-1:2021.
Internal Audits:
Conduct internal audits to verify that your IT service management system is in compliance with ISO/IEC 20000-1:2021. Address any non-conformities found during the audit.
External Certification Audit:
Engage an accredited certification body to perform an external audit for ISO/IEC 20000-1:2021 certification. The certification body will assess your organizations conformity to the standard.
Receive Certification:
If your organization successfully passes the certification audit, you will be issued an ISO/IEC 20000-1:2021 certificate.
To obtain the most current and accurate information on ISO standards, including ISO/IEC 20000-1:2021, I recommend checking the official website of the International Organization for Standardization (ISO) and contacting relevant certification bodies in Croatia. Please verify the current status and specific requirements with the organizations involved in certification.